Frequently Asked Questions
How do I apply for an apartment?
Applications can be completed entirely online through our community website. Simply select your desired move-in date and preferred floor plan to begin the straightforward process of securing your new home.
What income, credit, and screening qualifications are needed to apply?
Applicants are required to pass a credit, criminal, and rental background check, and provide proof of verifiable income equaling three times the resident's share of the monthly rent. This standard screening process helps ensure a comfortable and reliable living environment for our entire community.
How long does the application approval process typically take?
The application approval process typically takes between three to seven business days. Our dedicated on-site team works efficiently to provide a prompt decision, allowing you to easily plan your upcoming move.
What are your available lease terms and lengths?
We offer short-term leasing agreements to accommodate your specific timeline. Please contact our leasing office directly to discuss which flexible options currently fit your personal schedule.
What is the total estimated cost due at move-in (deposits & fees)?
Move-in costs include a $100 application fee, a $150 administrative hold fee, and a $150 administrative fee. Security deposits vary based on individual credit profiles, allowing for a tailored approach to finalizing your lease.
Are security deposits refundable?
Security deposits are completely refundable provided all policies outlined in the lease agreement are followed upon move-out. This straightforward approach provides clarity and peace of mind regarding your financial commitments.
What is the penalty for breaking a lease, or do you allow lease transfers?
Breaking a lease requires a 30-day written notice, the forfeiture of your initial deposit, and a termination fee equal to one month of rent. These clear guidelines ensure you understand your financial responsibilities should your living situation change unexpectedly.
Are pets allowed, and what are the restrictions/fees?
Yes. Our community welcomes up to two pets per residence with a maximum weight limit of 50 pounds each. A $300 fee and $25 monthly rent apply per pet, and all dogs must be registered through PetScreening and PooPrints to maintain a clean, friendly environment for everyone.
Is renter's insurance required?
Residents must maintain an active renter's insurance policy with a minimum of $300,000 in liability coverage. This requirement provides essential protection and peace of mind.
Is this a smoke-free community?
Yes. Our entire community is strictly smoke-free. This practical policy promotes a clean and healthy environment for all residents to enjoy both indoors and outside.
What is the policy on subletting or Airbnb/Short-term rentals?
Subletting and short-term rentals, including Airbnb, are strictly prohibited within the community. This consistent standard helps preserve a quiet, secure, and predictable neighborhood atmosphere for all long-term residents.
What is the guest policy for overnight stays?
Overnight guests are welcome for up to 14 consecutive days, with a maximum allowance of 45 days per calendar year. This structured policy allows you to comfortably host visitors while maintaining the intended occupancy limits of our residences.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
Prospective residents can explore our property through online 3D virtual tours or request an in-person visit directly through our listing pages. These convenient touring options make finding your next home a simple and flexible experience.
How do I handle maintenance requests?
Maintenance requests can be submitted easily through our online resident services portal. Our dedicated on-site team is readily available to ensure your home remains in excellent condition with reliable, straightforward support.
How do I pay rent? Can I pay online?
Rent payments can be made online through the resident portal, or via MoneyGram, personal check, and money order. This variety of accepted payment methods provides you with practical choices for managing your monthly expenses effortlessly.
What utilities are included in the rent?
Electric, water, and sewer are provided by the City of Covington, and residents may choose to keep these accounts in the property's name or transfer them. Additionally, residents are responsible for a $12 monthly trash fee and a $3 monthly pest control charge to support neighborhood upkeep.
Which providers are available for internet and cable?
Residents may select from Spectrum, AT&T, or their preferred local provider for high-speed internet and cable services. This flexibility guarantees you can set up the reliable connection that best supports your personal routine.
What appliances and finishes are included in the kitchen?
Kitchens are fully equipped with a refrigerator, dishwasher, garbage disposal, icemaker, and a convenient divided sink. These practical culinary spaces are designed to make meal preparation and daily cleanup as simple as possible.
What general features and finishes are standard in the apartments?
Standard interiors feature expansive walk-in closets, mini-blinds, separate dining rooms, and private patios with extra storage space. Select floor plans also incorporate vaulted ceilings and peaceful wooded views to enhance your daily comfort.
What type of flooring do the apartments have?
The residences feature a practical combination of carpet and vinyl flooring throughout. These comfortable surfaces provide a durable foundation that is easy to maintain and coordinates perfectly with your personal decor.
Is laundry included in the apartment?
Every residence provides full-size washer and dryer connections, while select layouts include the appliances pre-installed. If needed, you can easily rent a washer and dryer set for $55 per month to make laundry day completely stress-free.
Do the apartments have A/C or specific climate control?
Yes. Air conditioning, heating, and ceiling fans are standard features in all of our homes. These built-in climate controls keep your personal space comfortable regardless of the outside weather.
Does the apartment have extra storage space?
Residences are designed with expansive walk-in closets and private patios that include dedicated storage areas. These accessible spaces ensure you have ample room to safely stow your belongings year-round.
What other community amenities are available?
Residents enjoy access to a swimming pool, 24-hour fitness center, dog park, playground, BBQ area, and an on-site car care facility. A coffee lounge and a rentable office space also provide comfortable areas to work or unwind just steps from your front door.
What are the hours for the pool, gym, and clubhouse?
The community swimming pool is open daily from 9 AM to 9 PM, while the fitness center is available 24 hours a day. These accommodating schedules allow you to exercise or relax at a time that perfectly fits your personal routine.
Does the community host resident social events?
Yes. Our on-site management team regularly hosts planned social events for all community members. These casual gatherings provide a welcoming environment to mingle with your neighbors and become familiar with the neighborhood.
Is the apartment set up for remote work?
Yes. The community is well-suited for remote work, offering a coffee and Wi-Fi lounge alongside a rentable resident office. These practical shared spaces provide a quiet and focused environment to maximize your daily productivity.
Is the building secured or controlled access?
The property features controlled access entry points exclusively for our shared amenity spaces, including the pool, resident lounge, and fitness center. This dedicated infrastructure helps manage community flow and ensures these facilities remain ready to use.
What is the parking situation (including EV charging)?
Residents are issued one parking tag for preferred spaces, with additional surface lot parking available for other vehicles. Detached garages can also be rented for $100 per month, ensuring you always have a convenient place to park.
Where do guests park, and do they need a permit or pay a fee?
Guests may park freely in any surface lot space that does not feature a green painted curb. Visitors do not need to secure a daily permit or pay a fee, making hosting friends simple and straightforward.
How do I get my packages (is there a locker system)?
All incoming packages are delivered directly to individual apartment doors by the respective postal carriers. This reliable delivery method ensures your online orders arrive safely and effortlessly at your threshold.
Are the apartments ADA accessible, and do the buildings have elevators?
Select first-floor residences offer accessible features, as our multi-story buildings do not include elevators. Please consult with our leasing office to identify a practical floor plan that perfectly aligns with your physical requirements.
What are the closest options for grocery and dining?
Residents are centrally located near essential dining and retail hubs, including Covington Square, Mystic Grill, and Walmart. This proximity guarantees that everyday errands and weekend outings remain effortlessly within reach.
How close is the property to major highways, commuter routes, or specific major employers?
Commuters benefit from a direct, commuter-friendly route to I-20, keeping regional travel straightforward. The property is also situated within a 45-minute drive of Hartsfield-Jackson Atlanta Airport, making both local commutes and further travel easily manageable.
Is public transportation easily accessible?
No. Public transportation is not immediately accessible from the community. However, our direct access to major highways ensures that getting around by personal vehicle is a smooth and efficient process.
What schools and school districts are in the area?
The property is located within the Newton County School District. Nearby educational campuses include Porterdale Elementary, Clements Middle, and Newton County High.